LevelUp Casino Review 2026: New Operator, Tobique & Anjouan Licences, €15,000 Monthly Cap

Overview

LevelUp Casino is a high-volume slots and live casino that has traded since 2020, with a long VIP programme and a five-part welcome package. AskGamblers gives it a 9 out of 10 player score and a quick complaint turnaround.

The catch is the paperwork. AskGamblers now lists Novatrix SRL with Tobique and Anjouan licences, while many other desks still say Dama N.V. and Curaçao. Add a €15,000 monthly cap and strict verification, and the brand suits regular mid-stakes play better than big wins.

Our take: workable if you are comfortable with offshore licences and complete verification first. High rollers should look elsewhere.

Games

AskGamblers counts more than 8,000 games from over 125 providers. The live casino has close to 1,400 titles, the instant section just over 900, and there are roughly 4,000 jackpot slots and more than 5,700 slots with a bonus buy. Eighteen exclusives are listed, including Chicken Route by Turbo Games. The casino does not audit RTP or RNG itself and relies on provider certification from labs such as eCOGRA, iTech Labs and GLI.

Demo mode is open to visitors, and provider availability varies by country. One Quebec player says Pragmatic Play titles stopped loading, and the casino blamed regional restrictions.

Bonuses

AskGamblers’ text describes deposit matches worth up to €20,000 plus 500 spins across five parts. Its own offer list shows smaller tiers: 150% up to €1,000 with 50 spins, 50% up to €1,500 with 50 spins twice, 100% up to €800 with 50 spins and 125% up to €700 with 50 spins. The two do not add up, so treat the headline as unconfirmed. Offers differ by country and the minimum deposits rise from €20 to €40 across the steps.

• Wagering: 35x on the bonus and on free-spin winnings, within 14 days.
• Winnings cap: 3x the match bonus amount, and 3x for free-spin winnings.
• No-deposit spins: AskGamblers has listed 40 spins for new players, with a €50 cap on winnings.
• Bonus flags: one long-time player says bonuses were removed after being labelled a bonus hunter.

Our advice: confirm the tier you are offered in the cashier, and withdraw as soon as wagering is cleared.

Payment Methods

Deposits start at €10, rising to €20 for Pay via Bank, MiFinity and Apple Pay. Cards top out at €3,000 per deposit and most other methods at €4,000. Crypto has no upper limit. For withdrawals, Pay via Bank, Neteller, MiFinity and PayAnyBank start at €20, Skrill at €50 and bank transfer at €100 with a €1,000 maximum, and an intermediary bank may charge up to €16. Crypto withdrawals run from €10 to €3,000. LevelUp does not add fees itself.

• E-wallets and crypto: 0 to 1 hours once approved, and about three hours in AskGamblers’ cashier.
• Cards: 1 to 5 days. Bank: 5 to 7 days.
• Caps: €3,000 per day, €7,500 per week, €15,000 per month. VIPs can sometimes get exceptions.
• KYC: ID, proof of address from the last 90 days and proof of payment ownership, with the first six and last four card digits visible. AskGamblers says verification can clear in an hour. Players report longer waits.

Where it goes wrong: cancelled payouts for mismatched bank details, forced switches of method and weeks of delay on larger sums.

Licensing

Operator: Novatrix SRL, a Costa Rica company, according to AskGamblers’ review updated on 1 October 2026. Older pages name Dama N.V., a Curaçao company.

Licences: Tobique Gaming Commission e-gaming licence 0000002 and Anjouan Gaming licence ALSI-202508056-FI2, as listed by AskGamblers. We did not verify them on the regulators’ registers. The older Curaçao number OGL/2023/174/0082 appears on pages that name Dama N.V., and we could not confirm that it is still current.

Affiliate programme: LevelUP Affiliates, which AskGamblers also lists for Lucky Elf Casino. We found no confirmation of common ownership.

What it means: a named company and licence numbers to quote in a complaint, but no ombudsman or deposit guarantee.

Availability: restricted by country and bonus eligibility varies. Check the live terms before you register.

More Details

How Blucca rated LevelUp

• Licence and transparency. Mixed. The operator is now listed as Novatrix SRL under Tobique and Anjouan licences, while older reviews still say Dama N.V. and Curaçao.
• Payout reliability. Mostly fine for small amounts, with strict verification and a hard €15,000 monthly cap.
• Bonuses. A five-part welcome package at 35x on the bonus, with a 3x winnings cap that matters.
• Games and support. More than 8,000 games, 24/7 chat that opens with a bot, and a loyal VIP-manager following.
• Safer gambling. Five tools on AskGamblers’ test, but no session limit, reality check or self-assessment.
• Recourse. Moderate. Complaints are answered quickly, but there is no ombudsman behind the licences.

The overall rating is an editorial judgement weighted toward the factors that decide whether a player can get money out. It is opinion and will change if the evidence changes.

Who is behind it

This is where the picture changed. AskGamblers’ review, modified on 1 October 2026, names Novatrix SRL, a Costa Rica company, as the operator and says LevelUp has traded since 2020. Several older pages, including Gambling.com and AboutSlots, still name Dama N.V., a Curaçao company, and a Curaçao licence. A Dama-era page also cites OGL/2023/174/0082. We cannot tell from the pages we read whether the brand moved between companies or the older pages simply never updated, so check the company named in the live terms before you register.

What the register says

AskGamblers lists two current licences: a Tobique Gaming Commission e-gaming licence, number 0000002, and an Anjouan Gaming licence, number ALSI-202508056-FI2. We did not verify either on the regulators’ own registers, and neither is a tier-one regime. The Dama-era Curaçao number should be treated as outdated until the casino says otherwise.

What players report

AskGamblers shows 12 complaints: 10 resolved and 2 rejected because the players stopped replying, with an average duration of five days. Its player score is 9 out of 10 from 260 reviews. Casino Guru’s page, as indexed about five months ago, listed 49 complaints, and the examples shown are delayed withdrawals. Typical stories are withdrawals cancelled because bank details did not match the document, a delay of more than a month on a $5,000 payout reported by one player, and a €1,000 refund dispute over a multi-account block that ended with €960 returned. Praise centres on VIP managers. Players in Canada mention strict card-ownership checks.

The terms that matter

• Withdrawals are capped at €3,000 per day, €7,500 per week and €15,000 per month. Progressive jackpot wins are paid in full.
• Welcome bonus wagering is 35x on the bonus and any free-spin winnings, within 14 days. Winnings from the match are capped at 3x the bonus.
• No-deposit winnings are capped at €50. Winnings from real-money play are capped at €250,000.
• A €20 monthly dormancy fee starts after 12 months without logging in or wagering.
• Some payment systems require a minimal turnover on deposits even without a bonus, according to LevelUp’s own reply to a player.
• Verification is required before the first withdrawal and can be asked for again at any time.

Support

Live chat runs 24/7 and is open to visitors without an account. AskGamblers’ tester started with a bot, reached a human in under 30 seconds and rated the answers trustworthy. Email replies are inconsistent and there is no phone line.

Responsible gambling

AskGamblers lists deposit, loss and wager limits, a cool-off and self-exclusion. Self-exclusion is applied through chat or email, and an email request took three hours. It found no session limit, reality check or self-assessment test. Set your own budget before you deposit.

Sources and method

Desk research on 4 October 2026 using AskGamblers’ review and complaint pages, Casino Guru’s listing, Gambling.com, AboutSlots and several affiliate pages for cross-checks. Blucca did not deposit, play or withdraw. Terms change, so confirm everything on the operator’s own site.

Verdict

LevelUp is a polished, well-stocked casino with fast small payouts and a complaint desk that answers quickly. The weaknesses sit around it: an operator that sources describe differently, offshore licences with limited recourse and a €15,000 monthly cap that bites on big wins.

If you play, verify before you deposit, claim only the bonus tier you can clear at 35x, and keep withdrawals regular and well under the caps.