Player Protection in Denmark: ROFUS and the Online Casino Order

Key facts

• Verified

  ROFUS held 68,026 Danes at the end of 2025 (about 12,000 more than a year earlier); of those registered on 1 January 2026, 79% were men, 69% were under 40, 41% were men under 30, and 144 people were under 18.

  Danish Gambling Authority (Spillemyndigheden)

• Verified

  On 1 January 2026, 44,236 registered players (65%) had excluded themselves permanently, 11,366 for six months, 8,000 for three months, 4,360 for one month and 64 for 24 hours.

  Danish Gambling Authority (Spillemyndigheden)

• Verified

  ROFUS covers online gambling, land-based betting shops and land-based casinos; a final exclusion can be lifted at the earliest after one year, a temporary exclusion cannot be cancelled during its period, a request to leave the register must be confirmed between 7 and 30 days after it is made, and players registered since 1 January 2020 have opted out of marketing from operators during the exclusion.

  Danish Gambling Authority (Spillemyndigheden), European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  Operators must consult ROFUS when a player registers and refuse registration if the player is listed, consult it at every login and deny access to listed players, close the account of anyone finally excluded, and check the register no earlier than 24 hours before sending any marketing to a player.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  Operators must give players a self-exclusion function: a temporary exclusion cannot be shorter than 30 days, apart from a 24-hour cooling-off break, and a final exclusion closes the account, with re-registration possible at the earliest one year after closure.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  A player must set a deposit limit before play begins, choosing a daily, weekly or monthly limit, the operator may not predetermine the amounts apart from an upper limit, and a request to raise the limit takes effect after at least 24 hours.

  Danish Ministry of Taxation (retsinformation.dk), European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  Operators must know their players’ gaming patterns and take measures to prevent problem gambling, keep written internal responsible-gambling procedures, train relevant staff, and retain data on player behaviour and risk assessment for five years.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  An online casino must state that under-18s may not play, provide information on responsible gambling prepared with a treatment centre, offer a self-test for gambling addiction, give contact details for Danish treatment centres, refer to the Authority’s helpline and to ROFUS, show a visible clock, and use the Authority’s approval label.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  Accounts are opened with an electronic ID from a Danish national scheme (or one approved by the Authority) at a substantial assurance level or higher, which is also required at first login from a new device and on changes to identity data; until identity checks are complete only a temporary account can be opened, limited to deposits of DKK 10,000, from which no withdrawals can be made and which must be closed if documents are not supplied within 30 days.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  Promotions are limited: a promotion may not be worth more than DKK 1,000, any required deposit or stake must equal 100% of its value, wagering requirements may not exceed ten times the deposit plus the awarded amount, winnings from promotions carry no wagering requirement, all eligible games count 100%, the player must have at least 60 days to meet the terms, and offers must be made to all players in a defined group of at least 100 players rather than to individuals on special terms.

  European Commission TRIS (Danish Ministry of Taxation notification)

• Verified

  StopSpillet received 727 inquiries in 2025, the busiest year since it opened in 2019 (544 in 2024); 57% came from players, 40% from relatives and 3% from professionals, 45% of the players had first gambled before the age of 18, online casino was named as a problem game in 62% of the problem-game mentions and online betting in 22%, and players’ average score on the addiction test was 5.61, where 4 or above indicates addiction.

  Danish Gambling Authority (Spillemyndigheden)